Is Your Caims Department Becoming A Bus Company?
Claims departments can get into ruts and begin to act like bus companies. As Seth Godin, business author, recently wrote in his blog - "We all have a vision of the typical bus company, slowly moving...
View ArticleChange Hats With Someone And Free Your Mind To Make Your Claims Operation Better
Don't limit what you can imagine by what you know - look to others to help improve your claims department. In Trading Places: A Smart Way to Change Your Mind, Harvard Business Review contributor, Bill...
View ArticleYou Can’t Wait Till The Last Minute To Improve You Operation – Planning...
In a a great analogy about the rapid growth of lily pads in a pond, we discuss the need to start strategic planning to solve problems before they become to hard to deal with. Like most industries,...
View Article“What’s The Point” Claims Process And How To Avoid Them
Being able to truly focus on what's important is a path to success. Claims organizations are notorious for multiple process and procedures. Many of these procedures are truly necessary and are required...
View ArticleWhat Paul Revere Can Teach Claims Professionals About The Benefits Of...
Is professional networking (so-called social networking) relevant for claims professionals? Does it make them more effective, help them to identify resources they need to do their job better, find the...
View ArticlePromote Creative Thinking To Get The Most Out Of Your Claims Staff
Good workers are sometimes all that claims departments look for and, given the nature of claims these days, it is not a bad thing. There is so much to do and so little time to do it and good workers,...
View ArticleCommentary: Claims Departments Are Facing A Crisis And Have To Learn To...
I'm fed up and I'm not going to take it any more. OK maybe that is an extreme statement but it is time for the industry to face facts. Talent is diminishing and the need to change the claims process is...
View ArticleWhat Would Steve Jobs Do In A Claims Organization?
So what would Steve Jobs say about our claims industry? Well, having heard about his reputation I think I will leave what he would say out of this post. Regardless, I think Mr. Jobs would see an...
View ArticleClaims Predictive Modeling: Using The Numbers To Improve Operations And A...
Claims Predictive Modeling (CPM) is one of the big buzz words in the industry. After a few decades of improving claims technology systems and creating vast databases of claims information, CPM is an...
View Article4 Areas Of Concern From The Latest Insurance Executive Conference
Recently insurance leaders came together at the 23rd Executive Conference looking at "Driving Growth in the Life and Property-Casualty Insurance Markets." Throughout the conference 4 themes seemed to...
View Article3 Things Good Claims Professionals Won’t Do
I have audited a lot of claim files over the years and one consistently good claims professionals manage their claim files following best practices. And when looking at these files there are certain...
View ArticleClaims Challenge: It’s Time for a Change – Are You In?
Here's a challenge! Let's redesign the claims industry. Yes innovation has improved the world of claims over the past few decades to make claims more efficient. As recent catastrophe's have shown, the...
View Article15 Excuses For Not Changing And 5 Reasons To Change The Way We Make Change
Change is hard for everyone and how and when to change has been debated and discussed in companies since the first company was formed. What is never debated are some of the excuses used for not...
View Article“What’s The Point” Claims Process And How To Avoid Them
Being able to truly focus on what's important is a path to success. Claims organizations are notorious for multiple process and procedures. Many of these procedures are truly necessary and are required...
View ArticleWhat Paul Revere Can Teach Claims Professionals About The Benefits Of...
Is professional networking (so-called social networking) relevant for claims professionals? Does it make them more effective, help them to identify resources they need to do their job better, find the...
View ArticlePromote Creative Thinking To Get The Most Out Of Your Claims Staff
Good workers are sometimes all that claims departments look for and, given the nature of claims these days, it is not a bad thing. There is so much to do and so little time to do it and good workers,...
View ArticleCommentary: Claims Departments Are Facing A Crisis And Have To Learn To...
I'm fed up and I'm not going to take it any more. OK maybe that is an extreme statement but it is time for the industry to face facts. Talent is diminishing and the need to change the claims process is...
View ArticleWhat Would Steve Jobs Do In A Claims Organization?
So what would Steve Jobs say about our claims industry? Well, having heard about his reputation I think I will leave what he would say out of this post. Regardless, I think Mr. Jobs would see an...
View ArticleClaims Predictive Modeling: Using The Numbers To Improve Operations And A...
Claims Predictive Modeling (CPM) is one of the big buzz words in the industry. After a few decades of improving claims technology systems and creating vast databases of claims information, CPM is an...
View Article4 Areas Of Concern From The Latest Insurance Executive Conference
Recently insurance leaders came together at the 23rd Executive Conference looking at "Driving Growth in the Life and Property-Casualty Insurance Markets." Throughout the conference 4 themes seemed to...
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